After your FREE 30 days technical support you can choose the level of support that best suits you and your company. We have three technical support options to choose from.

Email Support

You can opt for 12 months email support where you can ask technical support questions via email. You will normally get a response within 1 working day and most times you will get a reply within a few hours. With this option you can also send surveys designs to us for review.

Telephone & Email Support

For those users who want the added comfort of being able to speak to a technical support person on the telephone we recommend this telephone with email support option.

Pay As You Go Support

Pay as you go support is suitable for experienced users who are unlikely to need much support. For example those users who are comfortable reading online user manuals and are experienced in computer problem solving.

Consultancy & Training

If you want more that straight forward technical support we have comprehensive consultancy and training services available covering survey design, custom database creation for survey analysis and 'at your location' training.

If your survey design or data analysis requirement is large, Handheld Systems have a team of professionals ready to help you with end-user training, technical support, bespoke survey design or data analysis. We can help you achieve your data collection requirement on time and within budget.